The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from First Response™ to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to First Response™ shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    Fort Wayne Location
    Parkwest Shopping Center
    3910 W. Jefferson
    Fort Wayne, IN 46804
    (260) 444-4381

    Decatur Location
    135 N. 2nd St.
    Decatur, IN 46733
    (260) 301-3420

    Delivery shall be deemed to have been made by You to First Response™ five (5) days after the date sent.


  • Copyright
  • All content appearing on this Web site is the property of:

    First Response™
    Fort Wayne Location
    Parkwest Shopping Center
    3910 W. Jefferson
    Fort Wayne, IN 46804
    (260) 444-4381

    Decatur Location
    135 N. 2nd St.
    Decatur, IN 46733
    (260) 301-3420

    Copyright © 2014-2017 First Response™. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2017 First Response™. All rights reserved.


  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by First Response™. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of First Response™ or any third party, except as expressly granted herein.


  • Privacy Policy
  • First Response™ use of personal information that you may submit to First Response™ through this Web site is governed by the First Response™ Privacy Policy.


  • Shipping & Delivery
  • At this time, First Response™ ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, First Response™ ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.


  • Warranties
  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. First Response™ makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. First Response™ SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL First Response™ BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by First Response™.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. First Response™ is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not First Response™.

    The inclusion of material on this server does not imply any endorsement by First Response™, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although First Response™ tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.


  • Return Policy
  • RETURNS

    RETURNS POLICY

    Items may be exchanged or returned without a return handling charge, less shipping, for any reason, under the following conditions.

    1. Items returned without an RGA number and Return Form will be accessed a 20% restocking fee for us to research this information for you. Special Order or altered items are not returnable. Items thought to be defective are subject to each vendor's individual warranties (available on the Vendors website). No warranty is expressed or implied by First Response™. You may wish to contact these companies direct to confirm warranty and return procedures or you can contact us for assistance.
    2. All returns or exchanes MUST be made witnin 15 days of shipment. Items must be NEW AND UNUSED and IN ORIGINAL PACKAGING. Clothing must have tags attached, be clean, un-worn, and un-washed due to health regulations. Packages must contain all accessories, booklets, warranty cards, etc. Boots and shoes cannot have been worn outside. Once worn outside, footwear is considered used.
    3. Even if your item was drop-shipped by one of our vendors, ALL RETURNS MUST BE MADE TO:
      FIRST RESPONSE™
      Returns, RGA#
      3910 W. JEFFERSON BLVD.

      FT. WAYNE, IN 46804
    4. Exchanges: We understand that issues arise that you may need to exchange your item. You can simply return your item with an RGA# we assign, and place a new order. Upon receipt of your returned item, we will issue an immediate credt.

    We are not responsible for items returned to any of our vendors in error.

    Unless a wrong item was shipped in error by us, you are responsible for paying shipping charges for returning merchandise to First Response™. Original shipping costs to you are not refundable unless we were in error in shipping a wrong item. This includes our shipping costs to you when you received free shipping.

    Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. We are not responsible for returned items that are lost in transit